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Personalize the diagnosis and management of your patients with objective data

Connected solution for urinary analysis for accurate, instantaneous and regular monitoring

Last updated: 12/12/2023

Applicable from 09 March 2026

1 PURPOSE AND SCOPE

These general terms and conditions of sale (GTCs) form the basis for commercial negotiation and are systematically sent or delivered to each Buyer to enable them to place an order.

The general terms and conditions of sale described hereinafter detail the rights and obligations of the company Iki and of the Buyer for the sale of the following goods:

  • Uriki® Test urine analysis cartridges;
  • Uriki® urine analysis reader;
  • Program offer for the complete Uriki® urine analysis system.

Any purchase made from the company IKI implies acceptance of the “I have read and I accept the general terms and conditions” clause and implies the Buyer’s unreserved adherence to these general terms and conditions of sale.

2 PRICE

2.1 PRICE OF PRODUCTS

Prices are always indicated excluding delivery and transport costs and excluding the costs of the commercial warranty offered for some of our Products. These costs are mentioned before the order is confirmed and will be invoiced in addition to the price of the Product ordered.

2.2 TAXES

Depending on your location when connecting to the Site, the prices indicated on the Site may not specify taxes and customs duties. We draw your attention to the fact that the sale price never includes these taxes and customs duties. The legislation applicable to You may provide for certain direct or indirect taxes that We do not collect. Any tax or similar charge not indicated during the ordering process shall be borne by you.

2.3 CURRENCIES

The prices indicated on the Site may be offered to You in a currency that does not correspond to the currency used in your State. We do not bear currency exchange costs. You should inquire about the applicable fees and exchange rates at the time you place your order, particularly with regard to the payment method you wish to use and which We offer.

2.4 PRICE MODIFICATIONS

The prices of the goods sold are those in effect on the day the order is placed. The company Iki reserves the right to modify its prices at any time. However, it undertakes to invoice the goods ordered at the prices indicated when the order was registered.

3 OFFERS 

3.1 DESCRIPTION OF THE PRODUCT/SERVICE OFFERS

The programme makes the following elements available for its duration:

  • Uriki Test cartridges in the quantity defined by the chosen programme;
  • The Uriki reader*;
  • Access to the My Uriki mobile application. 

The Uriki reader may be sold independently of the programme.

3.2 NUTRITIONAL RECOMMENDATIONS

IKI does not in any way claim to be a healthcare professional and does not provide any nutritional or dietary advice to the users of its solution.

In the event that the programme subscribed to by the Buyer is carried out in partnership with a healthcare professional, IKI assumes no liability for the recommendations and medical feedback provided to the Buyer by the partner.

3.3 ALLOCATION OF PAYMENT

In the context of a partnership with healthcare professionals, a portion of the sum paid by the subscriber is used to finance the Uriki programme, with the remainder being used to finance the services of the partner healthcare professional.

3.4 SECURITY DEPOSIT

For the programme including the rental of the Uriki reader, IKI reserves the right to place a hold on a security deposit, which will be collected in the event of non-return of the reader. Upon receipt of the reader within two (2) months after the end of the programme, IKI shall verify that it is in good working order and shall then proceed to release the security deposit. After this period or in the event of a damaged reader, the sums shall be considered forfeited and shall be invoiced.

3.5 SERVICES PROVIDED

Your programme begins on the day you subscribe to it. In the context of a fixed-term programme, it commits you for a contractual period of a fixed or unspecified duration at the time of ordering.

3.6 BILLING CYCLES

IKI’s fees shall be charged to your payment method on the payment date corresponding to a single debit at the time of purchase of the programme. In some cases, the payment date may vary if the initial payment attempts have failed, if your payment method is not correctly determined, or if you change your billing cycle. For some payment methods, the issuer may charge you certain fees, such as foreign transaction fees or other fees related to the processing of your payment method. Local taxes may vary depending on the payment method used. Contact your payment method service provider for more information.

3.7 REQUIRED DATA

To subscribe to an offer, the Buyer must provide:

  • The address to which the equipment is to be sent;
  • The subscriber’s surname, first name, email address and telephone number;

 

4 DISCOUNT

No discount shall be granted for early payment.

5 TERMS OF PAYMENT

5.1 PAYMENT METHODS

We provide You with various payment methods such as payment by bank card (Visa, MasterCard, Discover, American Express), PayPal, Google Pay, Apple Pay. This list is not exhaustive and other payment methods may be offered to You by IKI at the time of the order.

5.2 RETENTION OF BANKING DETAILS

 We may retain your banking details to facilitate your future purchases. This is subject to Your prior consent to such retention at the time of payment for your Product. You may withdraw your consent at any time.

6 LATE PAYMENT

In the event of total or partial default of payment for the goods delivered on the due date, the Buyer shall pay the company Iki a late payment penalty equal to the legal interest rate. The applicable legal interest rate shall be that in force on the day of delivery of the goods. This penalty shall be calculated on the amount including all taxes of the outstanding sum, and shall accrue from the payment due date without any prior formal notice being required.

In addition to the late payment penalties, any sum, including the down payment, not paid on its due date shall, as of right, give rise to the payment of a fixed compensation of forty (40) euros for recovery costs (Articles 441-10 and D. 441-5 of the French Commercial Code (Code de commerce)).

7 TERMINATION CLAUSE

If within the fifteen days following the implementation of the ‘Late Payment’ clause, the Buyer has not paid the outstanding amounts, the sale shall be terminated by operation of law and may give rise to the award of damages in favour of the company Iki.

8 RETENTION OF TITLE CLAUSE

The company Iki retains title to the goods sold until payment in full of the price, in principal and in incidentals.

9 EQUIPMENT

9.1 PROVISION OF EQUIPMENT IN THE OFFERS 

The Uriki® urine analysis readers and their accompanying accessories (carrying cases and charging cables), hereinafter referred to as the Equipment, made available to the Buyer or offered by Iki depending on the offers, shall in all circumstances remain the property of Iki. From the time the Buyer takes possession of this Equipment and for the duration of the programme, the Buyer shall be the custodian thereof. In this capacity as custodian, it is and shall remain liable for any damage caused to the Equipment. In the event of theft, loss of or damage to the Equipment, the Buyer shall pay Iki the amounts detailed in the article “Return of Equipment” below.

In the event of a malfunction of the Equipment not attributable to the Buyer, Iki shall provide a standard exchange of the Equipment, provided that the Buyer returns it to Iki.

9.2 RETURN OF EQUIPMENT IN THE OFFERS 

At the end of the programme, the Buyer shall return the relevant Equipment, complete (readers and accessories) and in good working order, under the conditions indicated to it by IKI. Upon receipt of the Equipment by Iki, the Buyer shall receive a confirmation certifying its effective return. In the event of non-return of the Equipment at the end of a period of two (2) months from the end of the programme, and after a formal notice has been sent and has remained without effect for a period of seven (7) days from its presentation, the Buyer shall be invoiced for a security deposit

If the Equipment is returned in poor working order or is incomplete, the Buyer shall be invoiced for a security deposit in the amount of 175 (one hundred and seventy-five) euros.

The Buyer authorises Iki to use the bank details it has provided in order to recover the sums due in the cases listed above.

10 DELIVERY

10.1 DELIVERY CONDITIONS

Delivery shall be made:

  • either by sending the goods to the address agreed with the Buyer;
  • or by depositing the goods at the location indicated by the Buyer on the purchase order.

10.2 DELIVERY CONDITIONS

Unless otherwise indicated as to the delivery date, we undertake to deliver the Products within a period of thirty (30) calendar days after the conclusion of the Contract and payment of the order. Delivery is carried out by the transfer of physical possession and/or control of the Product. Delivery of the Products shall be deemed to have been made as soon as the Product(s) has/have been delivered to the address that You have provided to Us, either to You or to the third party designated by You; or as soon as the Product has been activated in connection with an account. All risk of loss of or damage to the Product(s) shall be transferred to You at the moment when You, or the third party designated by You, take physical possession of the Product(s).

10.3 RECEIPT

You or the person designated by You to take receipt of the delivery must be present at the address indicated by You at the delivery times indicated by IKI or the carrier and must verify the delivered Products and immediately notify IKI, in particular by email to the address contact@iki-diag.com, of any anomaly concerning the delivered items. Any claim relating to an error or anomaly in the delivery must be made as soon as possible.

10.4 RETURN

In the event of the return of an order due to an impossibility of delivery which is not attributable to Us or to the company We have engaged to carry out the delivery, We may, without prejudice to the other rights available to You in your capacity as a Consumer, claim from You the costs necessary to make a new shipment.

10.5 DELAY

You may terminate the Contract if We do not deliver to You within the period of thirty (30) calendar days after receipt of the order confirmation email and payment of your order, unless We have indicated in your order a period longer than thirty (30) days. However, prior to terminating the Contract, You must instruct Us to make the delivery within a reasonable additional period. Termination may only occur if We do not deliver to You within this period. Your termination of the Contract must be made by registered letter with acknowledgement of receipt or by a written notice on another durable medium. The Contract shall be considered terminated when We receive this letter or written notice informing Us of this termination, unless your order has been delivered to You in the meantime. You may, however, terminate the Contract immediately if We do not meet the deadlines indicated above and if compliance with the applicable deadline constitutes an essential condition for You.

10.6 REIMBURSEMENT

If the Contract is terminated under the conditions indicated above, We shall reimburse You for all sums paid, no later than fourteen (14) days following the date of termination of the Contract.

11 RIGHT OF WITHDRAWAL

11.1 PERIOD

You have a period of thirty (30) days from the receipt of the Product or the ordering of the Service to withdraw.

11.2 EXCLUSION

This right of withdrawal granted by IKI is not applicable in the following cases:

• In the case of the supply of goods made to the Buyer’s specifications or clearly personalised;
• In the case of the supply of goods which have been unsealed by You after delivery and which cannot be returned for reasons of hygiene or health protection;
• In the case of the supply of audio or video recordings or computer software when they have been unsealed by You after delivery;
• In the case of the supply of digital content not supplied on a tangible medium where performance has begun before the end of the withdrawal period with an obligation to pay, after your prior express consent and express waiver of your right of withdrawal.
• A Product or Service not purchased via the Site is not eligible for this right of withdrawal; the user is invited to contact the distributor who sold them the Product or Service.

11.3 IMMEDIATE PERFORMANCE

In the context of the performance of Services, You may request immediate performance of the Services from Us. If You exercise your right of withdrawal from a Service provision Contract, the performance of which began, at your express request, before the end of the withdrawal period, You must pay the price corresponding to the Service provided up to the receipt of the communication of your decision to withdraw, in proportion to the total price of the Service for the initial term provided for in the Contract.

11.4 DECLARATION OF WITHDRAWAL

The decision to withdraw must be communicated to Us by means of an unambiguous statement in which You clearly express your wish to withdraw (e.g. a letter sent by post or by email)
For the purposes of commercial management and the improvement of our Products and Services, We may ask You to state the reason for your decision.

11.5 RETURN

The decision to withdraw obliges You to return to Us the Product(s) subject to the withdrawal, together with all their accessories, within a maximum period of fourteen (14) days from the date on which We are informed of your decision to withdraw. The return of the Product(s) shall be at your expense. The burden of proof of the exercise of this right of withdrawal and of the return of the Product(s) rests with You. We therefore advise You to notify your decision to withdraw by registered letter with acknowledgement of receipt to the following address:

IKI
Pépinière Centre Pierre Potier
1 Place Pierre Potier
31100 Toulouse

11.6 REIMBURSEMENT

Upon receipt of the Product(s) and after their verification, We will reimburse You as soon as possible and no later than fourteen (14) days from the date on which We were informed of your decision to withdraw, for the price of the Product(s) and the standard delivery costs (excluding the costs for a delivery method You may have chosen that is more expensive than the standard delivery method), excluding bank charges and excluding taxes and customs duties. The reimbursement may be deferred until the Products have been recovered or until You have provided Us with proof of their dispatch. We will carry out this reimbursement using the same means of payment as You used for the initial transaction.

12 AFTER-SALES SERVICE

We provide you with an after-sales service (contact@iki-diag.com) for any questions relating to our Products and/or our Services. For the purpose of responding to your support request, a portion of your personal information may be temporarily transmitted to our after-sales service until the resolution of the issue. We ensure that our after-sales service strictly complies with our privacy policy 

13 FORCE MAJEURE

The liability of the company Iki shall not be incurred if the non-performance or delay in the performance of one of its obligations described in these general terms and conditions of sale arises from a case of force majeure. For this purpose, force majeure means any external, unforeseeable and irresistible event within the meaning of Article 1148 of the Civil Code (Code civil).

14 COMPETENT COURT

Any dispute relating to the interpretation and execution of these general terms and conditions of sale is subject to French law.
In the absence of an amicable resolution, the dispute shall be brought before the Commercial Court of Toulouse.

15 LEGAL WARRANTIES

15.1 IKI PRODUCTS AND SERVICES

By placing an order on the Site and/or through our Applications, You benefit from the legal warranties applicable to each Product and Service. These warranties may vary depending on the State where You have your habitual residence. The legal warranties apply independently of any commercial warranty. If You are a Consumer and provided that IKI is the seller from whom You have acquired the good, IKI is liable for any lack of conformity of the good or the digital content or digital service with the contract and for any hidden defects of the item sold under the conditions provided for in articles 1641 et seq. of the French Civil Code (code civil). Legal warranties are exercised by contacting customer service, upon presentation of proof of purchase and provision of the complete Product references. Products shall be returned by post, at your expense, or in accordance with the procedures prescribed by customer service.

15.2 LEGAL WARRANTY

The seller is required to deliver a good that conforms to the Contract and is liable for any lack of conformity existing at the time of delivery. To conform to the Contract, the Product must, in particular, meet the following criteria:
– it corresponds to the description, type, quantity and quality, particularly with regard to functionality, compatibility, interoperability, or any other characteristic provided for in the Contract;
– it is fit for any special purpose sought by the Consumer, brought to the attention of IKI at the latest at the time of the conclusion of the Contract and which IKI has accepted;
– it is delivered with all accessories and installation instructions, to be supplied in accordance with the Contract;

15.3 TERMS OF THE LEGAL WARRANTY

The legal warranty of conformity for IKI Products is exercised in accordance with the terms defined below:
“The consumer has a period of two years from the delivery of the good to obtain the implementation of the legal warranty of conformity in the event of a lack of conformity. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date of its appearance. This period is extended to three years for consumers residing in Spain and Portugal.
“When the contract for the sale of the good provides for the supply of digital content or a digital service on a continuous basis for a period of more than two years, the legal warranty is applicable to this digital content or digital service throughout the planned supply period. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or digital service and not the date of its appearance.
“The legal warranty of conformity entails an obligation for the professional, where applicable, to provide all updates necessary to maintain the conformity of the good.
“The legal warranty of conformity gives the consumer the right to have the good repaired or replaced within thirty days of their request, free of charge and without major inconvenience to them.
“If the good is repaired under the legal warranty of conformity, the consumer benefits from a six-month extension of the initial warranty.
“If the consumer requests the repair of the good, but the seller imposes its replacement, the legal warranty of conformity is renewed for a period of two years from the date of replacement of the good.
“The consumer may obtain a reduction in the purchase price by keeping the good or terminate the contract by obtaining a full refund in exchange for returning the good, if:
“1° The professional refuses to repair or replace the good;
“2° The repair or replacement of the good takes place after a period of thirty days;
“3° The repair or replacement of the good causes a major inconvenience to the consumer, particularly when the consumer definitively bears the costs of taking back or removing the non-conforming good, or if they bear the costs of installing the repaired or replacement good;
“4° The non-conformity of the good persists despite the seller’s unsuccessful attempt to bring it into conformity.
“The consumer is also entitled to a reduction in the price of the good or to the termination of the contract when the lack of conformity is so serious that it justifies an immediate price reduction or termination of the contract. The consumer is then not required to request the repair or replacement of the good beforehand.
“The consumer is not entitled to terminate the sale if the lack of conformity is minor.
“Any period during which the good is immobilised for repair or replacement shall suspend the warranty that was still running until the delivery of the restored good.
“The rights mentioned above result from the application of articles L. 217-1 to L. 217-32 of the French Consumer Code (Code de la consommation).
“A seller who, in bad faith, obstructs the implementation of the legal warranty of conformity is liable to a civil fine of a maximum amount of 300,000 euros, which may be increased to 10% of the average annual turnover (article L. 241-5 of the French Consumer Code (Code de la consommation)).
“The consumer also benefits from the legal warranty against hidden defects pursuant to articles 1641 to 1649 of the French Civil Code (Code civil), for a period of two years from the discovery of the defect. This warranty entitles the consumer to a price reduction if the good is kept or to a full refund in exchange for returning the good.”

15.4 DATA CONTAINED ON THE PRODUCT

The repair or replacement of the Product may lead to the deletion or alteration of the data stored therein. It is your responsibility to back up and/or extract the data, software, and information that You have saved in the Product before sending it for repair or replacement. IKI shall not be held liable for any damage to or loss of data that has not been backed up.

15.5 EXCLUSION OF THE PRODUCT WARRANTY

We draw your attention to the fact that the legal warranties do not cover (1) the use, handling or installation of the Product, in particular any use contrary to the normally expected use of the Product or which is not authorised in the user guide or the recommendations published by IKI on the Product; (2) storage or use of the Product in an inappropriate environment (excessive humidity or heat, poor power supply, etc.); (3) damage caused by or due to an accident, disaster (flood, fire, etc.), corrosion, or any other external cause; (4) normal wear and tear of the Product; (5) the battery life; (6) the Product’s accessories and its consumables (in particular charger, cables, etc.), unless they are the subject of the order; (7) cosmetic damage, in particular scrapes, scratches, scuffs and dents; (8) damage resulting from the use of a third-party product with the Product, not specified as being compatible with the Product. If the examination of the returned Product reveals a warranty exclusion, We may, in particular, offer to either return the Product to You at your expense and risk after prior payment of the return costs, or to destroy the Product.

15.6 LEGAL WARRANTY FOR SERVICES

To conform to the Contract, the Service must, in particular, meet the following criteria:
• it corresponds to the description, type, quantity and quality, particularly with regard to functionality, compatibility, interoperability, or any other characteristic provided for in the Contract;
• it is fit for any special purpose sought by the Consumer, brought to the attention of IKI at the latest at the time of the conclusion of the Contract and which IKI has accepted;
• it is delivered with all accessories, including packaging, installation instructions, as well as customer support, to be supplied in accordance with the Contract;
• where the Contract provides for a one-off supply of the digital content or digital service, or a series of separate supply operations, IKI is liable for any lack of conformity existing at the time of supply in accordance with the following terms:
“The consumer has a period of two years from the supply of the digital content or digital service to obtain the implementation of the legal warranty of conformity in the event of a lack of conformity. For a period of one year from the date of supply, the consumer is only required to establish the existence of the lack of conformity and not the date of its appearance.
“The legal warranty of conformity entails an obligation to provide all updates necessary to maintain the conformity of the digital content or digital service.
“The legal warranty of conformity gives the consumer the right to have the digital content or digital service brought into conformity without undue delay following their request, free of charge and without major inconvenience to them.
“The consumer may obtain a price reduction by keeping the digital content or digital service or may terminate the contract by obtaining a full refund in exchange for waiving the digital content or digital service, if:
“1° The professional refuses to bring the digital content or digital service into conformity;
“2° Bringing the digital content or digital service into conformity is unjustifiably delayed;
“3° Bringing the digital content or digital service into conformity cannot be done without costs being imposed on the consumer;
“4° Bringing the digital content or digital service into conformity causes a major inconvenience to the consumer;
“5° The non-conformity of the digital content or digital service persists despite the professional’s unsuccessful attempt to bring it into conformity.
“The consumer is also entitled to a price reduction or to the termination of the contract when the lack of conformity is so serious that it justifies an immediate price reduction or termination of the contract. The consumer is then not required to request that the digital content or digital service be brought into conformity beforehand.
“In cases where the lack of conformity is minor, the consumer is only entitled to cancel the contract if the contract does not provide for the payment of a price.
“Any period of unavailability of the digital content or digital service for the purpose of bringing it back into conformity shall suspend the warranty that was still running until the supply of the newly conforming digital content or digital service.
“The rights mentioned above result from the application of articles L. 224-25-1 to L. 224-25-31 of the French Consumer Code (Code de la consommation).
“A professional who, in bad faith, obstructs the implementation of the legal warranty of conformity is liable to a civil fine of a maximum amount of 300,000 euros, which may be increased to 10% of the average annual turnover (article L. 242-18-1 of the French Consumer Code (Code de la consommation)).
“The consumer also benefits from the legal warranty against hidden defects pursuant to articles 1641 to 1649 of the French Civil Code (Code civil), for a period of two years from the discovery of the defect. This warranty entitles the consumer to a price reduction if the digital content or digital service is kept or to a full refund in exchange for waiving the digital content or digital service.”

15.7 TERMS OF THE WARRANTY FOR SERVICES

Where the Contract provides that the digital content or digital service is supplied continuously, IKI is liable for any lack of conformity that appears during the period in which it is supplied under the Contract, in accordance with the following terms:
“The consumer is entitled to the implementation of the legal warranty of conformity in the event of a lack of conformity appearing during the service supply period. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date of its appearance.
“The legal warranty of conformity entails an obligation to provide all updates necessary to maintain the conformity of the digital content or digital service during this service supply period.
“The legal warranty of conformity gives the consumer the right to have the digital content or digital service brought into conformity without undue delay following their request, free of charge and without major inconvenience to them.
“The consumer may obtain a price reduction by keeping the digital content or digital service, or may terminate the contract by obtaining a full refund in exchange for waiving the digital content or digital service, if:
“1° The professional refuses to bring the digital content or digital service into conformity;
“2° Bringing the digital content or digital service into conformity is unjustifiably delayed;
“3° Bringing the digital content or digital service into conformity cannot be done without costs being imposed on the consumer;
“4° Bringing the digital content or digital service into conformity causes a major inconvenience to the consumer;
“5° The non-conformity of the digital content or digital service persists despite the professional’s unsuccessful attempt to bring it into conformity.
“The consumer is also entitled to a price reduction or to the termination of the contract when the lack of conformity is so serious that it justifies an immediate price reduction or termination of the contract. The consumer is then not required to request that the digital content or digital service be brought into conformity beforehand.
“In cases where the lack of conformity is minor, the consumer is only entitled to cancel the contract if the contract does not provide for the payment of a price.
“Any period of unavailability of the digital content or digital service for the purpose of bringing it back into conformity shall suspend the warranty that was still running until the supply of the newly conforming digital content or digital service.
“These rights result from the application of articles L. 224-25-1 to L. 224-25-31 of the French Consumer Code (Code de la consommation).
“A professional who, in bad faith, obstructs the implementation of the legal warranty of conformity is liable to a civil fine of a maximum amount of 300,000 euros, which may be increased to 10% of the average annual turnover (article L. 242-18-1 of the French Consumer Code (Code de la consommation)).
“The consumer also benefits from the legal warranty against hidden defects pursuant to articles 1641 to 1649 of the French Civil Code (Code civil), for a period of two years from the discovery of the defect. This warranty entitles the consumer to a price reduction if the digital content or digital service is kept, or to a full refund in exchange for waiving the digital content or digital service.”

15.8 EXCLUSIONS FROM THE WARRANTY FOR SERVICES

IKI is not liable for a lack of conformity directly attributable to the incompatibility between the Service and the Consumer’s digital environment. You undertake to cooperate with Us to determine whether the lack of conformity is caused by this incompatibility.

15.9 TERMINATION OF SERVICES

In the event of termination of the Contract, the Consumer shall refrain from using the Service or making it accessible to third parties. If the Service was provided on a tangible medium, the Consumer shall return it without undue delay, at our request and at our expense, no later than fourteen (14) days following the date on which the Consumer informed IKI of their decision to terminate the Contract.

16 DATA PROCESSING

16.1 CONFIDENTIALITY

Protecting the privacy of its Buyers is of the utmost importance. We invite you to read our privacy policy. This policy details your rights, in particular your rights of access, rectification and opposition regarding information concerning you. The Buyer is informed of their right to register free of charge on the telephone canvassing opt-out list in order not to be subject to commercial prospecting by telephone (information relating to this scheme is available on the website http://www.bloctel.gouv.fr/).

16.2 DATA HOSTING

By using an application, you authorise IKI, or any third party designated by IKI for this purpose, to store the data resulting from the use of a Product and/or an Application. Your data may not be accessible at all times and we cannot guarantee that your data will be accessible forever after the marketing of Products or the publishing of the Application has ceased. You must therefore regularly make copies of your data, in particular by means of the functionalities made available to you within the Application.